As mentioned, given that multiple OMS platforms were used across different brands and geographies (North America, Europe, and Japan), this led to data inconsistencies and operational inefficiencies in multiple areas. They also lacked a centralized view of inventory across stores, warehouses, and vendors, which hampered timely and efficient fulfillment and transparency in inventory management. Multiple outdated applications resulted in high maintenance costs, complex integrations, and poor user experience for both customers and employees. Furthermore, it forced customer service teams to use multiple call center applications, and store associates needed to use several applications to manage store operations which led to high productivity losses and increased training costs.