![Kroger Case Study-3](https://www.nextuple.com/hs-fs/hubfs/Case%20Study/Kroger%20Case%20Study-3.png?width=300&name=Kroger%20Case%20Study-3.png)
Case Study
Grocery Retail Transformation:
How Nextuple’s Omni Control Center Revolutionized a National Grocer’s Operations
Nextuple’s Arrivals Dashboard was delivered into the flagship store within 48 hours of conceiving the requirements and was later rolled out to the network of stores within a few weeks.
Customer Profile
![Grocery 01](https://www.nextuple.com/hs-fs/hubfs/Grocery%2001.webp?width=300&name=Grocery%2001.webp)
The Challenge
![Grocery Retail Transformation OCC](https://www.nextuple.com/hs-fs/hubfs/Grocery%20Retail%20Transformation%20OCC.webp?width=300&name=Grocery%20Retail%20Transformation%20OCC.webp)
The Solution
Nextuple developed the Omni Control Center, a comprehensive event monitoring solution that provided the grocery retailer with a unified platform to monitor all their orders originating from various channels and flowing into their fulfillment locations, tracking the entire journey through customer fulfillment, in one place. Omni Control Center also allows the client to raise alerts in the case of any order obstructions or delays in customer pick-up. It was expanded to notify the customer if their order would not be ready for pickup or delivery on time, automatically sending a text message suggesting an estimated delay.
The solution footprint was expanded over the course of 3 years in partnership with the grocer to broaden their monitoring scope and feature sets for internal users. In addition, in response to the explosion of online orders during COVID, Nextuple delivered an extension to the Omni Control Center solution called Arrivals Dashboard. This dashboard relayed arriving customer information to a TV monitor within the store, providing valuable information to employees, including the customer’s identity, their wait time, the quantity of items in their order, order status, and the staging location. This entire solution was delivered within 48 hours of conceiving the requirements into the flagship store and was later rolled out to the network of stores within a few weeks.
![Orchestrate_OMNI Control Center Screenshot w frame](https://www.nextuple.com/hs-fs/hubfs/Orchestrate_OMNI%20Control%20Center%20Screenshot%20w%20frame.webp?width=300&name=Orchestrate_OMNI%20Control%20Center%20Screenshot%20w%20frame.webp)
The Results
With demonstrated success in reducing late orders by 5%, a 30% increase in proactive alerting customers of late orders, and improving customer satisfaction, Omni Control Center has become a standard monitoring framework for all fulfillment processes, including micro fulfillment centers and ship to home. The retailer’s support teams currently utilize the tool to continuously monitor issues impacting their stores and systems. All management is now centralized within the Omni Control Center and any new system additions are seamlessly integrated into Omni Control Center.
The grocery retailer’s order volume during COVID jumped from 80,000 to 200,00 orders per day, a 150% increase. The use of Nextuple’s Omni Control Center was critical for the retailer to manage the large increase in orders, with little impact to customer experience.
![Results Icon](https://www.nextuple.com/hs-fs/hubfs/Results%20Icon.webp?width=300&name=Results%20Icon.webp)