Autonomous Delivery for Retailers: Why Quick Commerce Failed and What's Next
A Tale of Two Mornings Flashback to November 2022 in Bangalore, India. It’s a manic ...
From WISMO to Resolution: How AI Agents End Post‑Purchase Chaos
If you run retail today, you don’t have an order tracking problem—you have a resolution ...
The OMS Modernization Scorecard Every CXO Needs
If you’re a retailer, grocer, or B2B leader, your Order Management System (OMS) is no ...
Estimated Delivery Dates in Omnichannel Commerce: Why It’s So Complicated and How to Architect a Scalable, Composable Solution
In today’s retail environment—whether you’re selling dresses, milk, brake pads, ...
Inside an Amazon FC: What Retailers and Brands Can Learn from the Pros of Fulfillment
Last week, I had the chance to tour an Amazon Fulfillment Center (FC) in Chicago with ...
Dual OMS Strategy? Here's a Smarter Strategy in 2025
A dual OMS strategy means deploying a second Order Management System (OMS) to fill ...